Your customers write on WhatsApp, phone the office, email the sales address and complain on Facebook — usually about the same thing. PiTech customer care software gathers all of it into one queue, turns each request into a ticket with an owner and a deadline, and keeps the customer's history in one place. Built in Tanzania, running in Swahili and English, from TSh 50,000 per user per month.
Everything a customer care team needs in one workspace — so your agents stop switching between a phone, a WhatsApp handset, a shared mailbox and a spreadsheet.
Calls, WhatsApp Business, SMS, email, web chat, Facebook and Instagram arrive in one queue. A customer who messages on WhatsApp and then phones stays one conversation, not two tickets in two systems.
Every request becomes a ticket with an owner, a priority and an SLA clock. Breaches escalate on their own, so nothing sits unanswered because the person handling it was off that day.
One profile per customer: previous tickets, call recordings, orders, notes and who spoke to them last. Your agent opens the conversation already knowing the story.
The answers your team types forty times a week become one-click replies, kept in a knowledge base your agents search while the customer is still on the line.
A short rating goes out after a ticket closes, by SMS or WhatsApp. Scores land against the agent and the team, so quality is measured rather than assumed.
Live queues, who is on what, first-response and resolution times, reopened tickets and volumes by channel — exportable, and the same numbers your SLA is judged on.
Common questions — order status, balances, opening hours — answered automatically in Swahili or English, handing over to a person the moment the question gets real.
Keep your numbers, your SIP trunks and your CRM. The platform connects to Salesforce, Zoho, HubSpot and custom systems through its API rather than replacing them.
One shared inbox instead of a personal phone and a mailbox nobody else can see. Start with two users and add as you grow.
Call recording, audit trails and SLA reporting that stand up to a regulator asking what was said and when.
Order and delivery questions arriving by WhatsApp, answered against the order record rather than from memory.
High volumes of short, repetitive questions, with the common ones answered automatically and the rest routed to a person.
Some clients licence the platform and run their own people on it. Others hand us the whole desk and we staff it. The software is the same either way, so you can start with one and move to the other without changing systems.
From TSh 50,000 per user per month. Your team, your brand, our platform. See pricing.
We hire, train and supervise the agents in Dar es Salaam and run the desk for you. Customer care services.
Customer care software is the system your support team works in. It collects every customer message — calls, WhatsApp, email, web chat and social — into one inbox, turns each into a ticket with an owner and a deadline, and keeps the customer's history so whoever picks it up can see what happened before.
Yes. WhatsApp Business sits in the same inbox as calls and email, so a customer who starts on WhatsApp and then phones is still one conversation and one history, not two.
PiTech customer care software starts at TSh 50,000 per user per month, billed for the agents who log in. There is no separate licence to buy and no PBX hardware.
Yes. Your existing numbers and SIP trunks connect to the platform, and GSM gateways are supported where lines are still on mobile networks.
Yes. The agent workspace, IVR prompts and automated replies all run in Swahili and English, and you can mix the two on one desk.
Then we staff it for you. PiTech runs outsourced customer care desks on the same platform, so you can take the software, the team, or both.
A 30-minute demo using your channels and a real example from your inbox. No obligation, no licence to buy.