PiCall by PiTech is a complete call center software and calling system. Inbound queues, outbound predictive dialer, drag-and-drop IVR designer, omnichannel inbox and AI voice bots — all in one workspace. Replace your fragmented PBX, dialer and helpdesk with a single platform that scales from 5 to 5,000 agents, runs on cloud or on your own servers, and meets local data-residency rules across Africa and beyond.
PiCall is modular. Most teams start with the core platform plus inbound and outbound, then add AI, omnichannel and QA as they grow. Every module shares a single agent workspace, contact record, recording vault and supervisor wallboard.
Agent workspace, contact directory, queue manager, supervisor wallboard, role-based permissions, audit trail and full SIP / AMI / WebRTC stack. Everything else plugs in here.
Skill-based routing, intelligent queues, callback-on-busy, priority handling, after-hours and overflow rules. Live status:
Preview, progressive and predictive dialing for telesales, debt collection, surveys, political outreach and lead qualification. DNC lists, retry rules, time-zone awareness.
Drag-and-drop IVR builder with multi-language prompts, DTMF, speech recognition, business hours, holiday calendars and seamless agent transfer.
Generative-AI voice agents that handle FAQs, order tracking, balance checks, OTP delivery and appointment booking 24/7 in English and Swahili.
Unify voice, WhatsApp Business, SMS, email, Facebook, Instagram and web chat in one agent workspace with shared customer history.
Live KPIs — AHT, FCR, abandonment, SLA, agent occupancy — plus historic reports and exports to BI tools like Power BI, Looker and Metabase.
100% call recording, screen capture, evaluation forms, calibration sessions and AI-driven QA scoring for every interaction.
Live transcription, intent detection, sentiment scoring, next-best-action prompts, knowledge-base lookups and auto-summaries delivered to the agent's screen.
Built-in lightweight CRM, ticketing and SLA tracking. Or integrate with Salesforce, Zoho, HubSpot, Odoo, Freshdesk and Zendesk through ready-made connectors.
SIP trunks, GSM gateways, SMS gateways, WhatsApp Business API, T1/E1 cards. Local termination across Tanzania (Vodacom, Airtel, Halotel, TTCL) and global ITSPs.
White-label, isolated tenants, per-client KPIs and billing. One PiCall deployment serves dozens of BPO clients with separate brands and SLAs.
One calling system flexible enough for any industry that talks to customers — and any team that wants modern AI-driven contact centre operations.
Multilingual out of the box, deployed and supported across:
TanzaniaKenyaUgandaRwandaBurundiSouth SudanEthiopiaNigeriaGhanaSenegalIvory CoastSouth AfricaZambiaZimbabweMozambiqueEgyptMoroccoUAESaudi ArabiaUKEUUSIndiaBrazilWorldwide
Languages: English, Swahili, French, Arabic, Portuguese, Spanish, with more on request.
Transparent per-agent pricing. Pay monthly or annually. Cancel any time. Volume discounts on multi-country rollouts and BPO multi-tenant deployments.
Call center software is the platform that powers a contact centre — handling inbound calls, outbound dialing, IVR menus, agent routing, recording, quality management and reporting. PiCall extends that with omnichannel and AI so a single system covers voice, WhatsApp, SMS, email and web chat.
A PBX simply routes a call to an extension. A calling system adds queues, skill-based routing, SLA tracking, agent states, wrap-up codes, recording and supervisor monitoring — the things that make a true call center work.
Yes. Agents move between inbound queues and outbound dialer campaigns from the same workspace. Outbound supports preview, progressive and predictive dialing with DNC lists, retry rules, time-zone awareness and compliance controls.
The AI for IT layer adds voice bots, live transcription, intent and sentiment detection, agent assist, auto-summarisation, ticket creation and predictive routing. IT teams also deploy it for password-reset bots, ticket triage and tier-1 helpdesk automation — collapsing IT operating cost.
Both. PiCall runs on PiTech's managed cloud in Tanzania, on your own servers, or in a hybrid model — whichever fits your data-sovereignty and compliance requirements.
Salesforce, Zoho, HubSpot, Odoo, Freshdesk, Zendesk and any custom system via REST and WebSocket. Telephony integration uses SIP and AMI; WhatsApp uses the official Business API.
Yes. Multi-tenant by design — one PiCall deployment can serve dozens of BPO clients under separate brands, with isolated data, KPIs and billing.
A simple inbound + outbound deployment is live within a week. Complex omnichannel rollouts with AI and CRM integrations typically run 2–6 weeks depending on scope.
Pages related to the calling-system and contact-centre stack:
Book a 30-minute discovery call. We will map your current workflow, demo PiCall live, and propose the right deployment plan and pricing.