Every serious business in Tanzania runs on phone calls. Almost none of them can see what happens on those calls. PiCall Starter puts a real call centre system — inbound queues, an outbound dialer, an IVR menu, call recording and a live dashboard — within reach of a shop, a clinic, a broker or a logistics firm. One plan. One number. Fifty thousand Shillings per user per month.
One plan, one number, quoted in the currency your business actually earns in.
This is a deliberate market-entry price. PiTech built PiCall for banks, telecoms and BPOs running hundreds of agents. The Starter licence takes that same platform and prices it for the businesses that make up the actual Tanzanian economy.
You have one or two people fielding every call — orders, bookings, complaints, follow-ups — on personal handsets. Calls get missed after hours, nobody knows how many, and there is no record of what was promised.
Typical spend: TSh 50,000 – 450,000 per month.
You already have a customer service team, a hotline number and a queue that overflows. What you lack is routing, recording, supervision and numbers you can trust at the end of the month.
Typical spend: TSh 500,000 – 2,500,000 per month.
The whole price list is one multiplication. No tiers to decode, no per-minute surcharge on the licence, no annual lock-in required.
| Team size | Per month (TSh) | Per year (TSh) | Typical business |
|---|---|---|---|
| 1 user | 50,000 | 600,000 | Owner-operator, single reception desk |
| 3 users | 150,000 | 1,800,000 | Small shop or clinic front office |
| 5 users | 250,000 | 3,000,000 | Broker, agency or online seller |
| 10 users | 500,000 | 6,000,000 | Growing support desk |
| 20 users | 1,000,000 | 12,000,000 | Established customer service team |
| 50 users | 2,500,000 | 30,000,000 | Full contact centre — talk to us about volume terms |
Put it against a salary. One additional junior staff member in Dar es Salaam costs a business well over TSh 400,000 a month before statutory contributions. TSh 50,000 buys a system that lets the people you already employ answer more calls, miss fewer, and prove what was said. For most small businesses the licence costs less than the revenue lost to a single week of unanswered calls.
Starter is the published entry price for Tanzania. Business and Enterprise are scoped to what you actually switch on — talk to us and we will quote in Shillings.
Running a bank, telecom, government body or BPO? The full PiCall platform page covers the enterprise feature set and international USD pricing.
This is not a stripped-down trial product. It is the same PiCall platform, with a price chosen to remove the reason Tanzanian businesses have historically stayed off call centre software.
Stated plainly, so there is no surprise on the first invoice.
The licence is a fixed monthly figure. Getting you onto it is a one-off installation package, and that one is agreed with each client rather than sold off a price list — because what the work involves depends entirely on where your office sits and what is already in it.
What moves the number: how far the site is from Dar es Salaam, whether engineers travel and stay over, the state of your cabling and network, how many sites and floors are involved, the carrier connection you already have, and how many staff need training.
For a small business, installation has typically landed between TSh 500,000 and TSh 1,500,000 — an indicative range from past deployments, not a quoted price. It is discussed and agreed with you before any work starts, and it can be paid in instalments across agreed milestones rather than as a single upfront amount.
A typical installation package covers the site survey, network and handset setup, connecting your telecom carrier or SIP trunk, configuring queues, IVR and callback rules, recording your voice prompts, and training your staff on the workspace. Medium-sized businesses, multi-site rollouts and offices outside the main centres are scoped separately.
Tell us where your office is and what you already have, and we will put a firm installation figure and an instalment plan in front of you before you commit to anything.
A short call or WhatsApp message. How many people answer calls today, on what number, and what usually goes wrong. No obligation and no site visit required to get a figure.
Users created, your IVR menu recorded, queues and callback rules configured, staff trained on the workspace. A small team with an existing line is typically live within a few working days.
TSh 50,000 for each user on the system that month. Add users in a busy season, remove them when it quietens. Your invoice follows your headcount, not a contract minimum.
Dar es SalaamArushaMwanzaDodomaMbeyaZanzibarMorogoroTanga — deployed and supported nationwide, remotely or on site.
PiCall Starter costs TSh 50,000 per user per month — the complete software licence, including inbound queues, outbound dialer, IVR, call recording and live dashboards. Three users is TSh 150,000 a month, five is TSh 250,000, ten is TSh 500,000.
Yes. You can start with a single user. There is no minimum agent count and no enterprise contract to sign. The Starter licence exists precisely so a small business can run a proper phone operation without an enterprise budget.
Because your revenue is in Shillings. Billing in TSh means your software cost does not move when the exchange rate moves, and the same figure appears in your budget every month. PiCall is built and supported in Dar es Salaam — there is no foreign billing entity in the middle.
No. TSh 50,000 per user per month is the software licence. Call charges, SIP trunks and PSTN lines are paid to your telecom operator. PiTech helps you choose a carrier and connects it during setup.
Installation is a separate one-off package from the monthly licence, and it is discussed and agreed with each client rather than sold at a fixed price — because the work depends on where your office is, the state of your cabling and network, how many sites are involved and how far our engineers travel. For a small business it has typically landed between TSh 500,000 and TSh 1,500,000, which is an indicative range from past deployments rather than a quote. It can be paid in instalments across agreed milestones. We give you a firm figure after we know your location and what you already have in place.
Yes. The installation package is normally spread across agreed milestones rather than charged as a single upfront amount, so a small business is not asked to find the whole sum before going live. The instalment plan is agreed in writing with your quotation.
You move up to Business or Enterprise on the same platform. That adds omnichannel WhatsApp, SMS and email, AI agent assist and voice bots, automated quality scoring, on-premise or hybrid deployment and white-label multi-tenancy. Your users, recordings, IVR menus and call history carry over unchanged.
On-premise and hybrid deployment sit on the Enterprise plan, which is the right fit for banks, government bodies and organisations with data-residency obligations. Starter runs on PiTech's cloud so a small business has nothing to host or maintain.
A small team with a working phone line is generally live within a few working days. Larger rollouts involving a carrier change, multiple sites or CRM integration are scoped and scheduled before you commit.
Considerably. TSh 50,000 a month is a fraction of one junior salary, and the system lets your existing staff handle more calls, miss fewer of them, and recover the ones they do miss. Most small businesses lose more revenue to unanswered calls in a month than the licence costs in a year.
Related pages on the calling-system and contact-centre stack:
Tell us how many people answer your phone today and we will show you exactly what the monthly figure is — and what changes in the first week.