Affordable customer service outsourcing in Tanzania — start with the hours you are actually missing calls.
You do not have to hire a customer care department to stop losing customers. PiTech provides low-cost outsourced customer service and customer support for small and growing Tanzanian businesses — shared cover, after-hours only, or a small dedicated team.
What one in-house agent really costs
The salary is the part everybody counts. It is rarely the biggest part.
| Doing it in-house | Outsourcing it |
|---|---|
| Salary and statutory contributions | One monthly fee |
| Desk, computer, headset, internet | Included |
| Phone system and call recording | Included |
| A supervisor once you have more than two agents | Included |
| Cover for leave, sickness and turnover | Our problem, not yours |
| Recruitment and retraining when they leave | Included |
| Paid whether the phone rings or not | Sized to the hours you need |
We will not print a headline price here, because a number quoted before we know your call volume would be meaningless. Tell us how many calls you get and the hours you need covered, and we will price it against what the in-house version would cost you.
The cheapest arrangement
Shared cover. Your calls are answered by agents who also work for other clients, so you pay a share of an agent rather than a whole one. It suits a business getting a handful of calls a day that still cannot afford to miss any of them.
Low-cost ways to start
Ordered cheapest first.
Shared cover
Pay a share of an agent instead of a whole one. The lowest-cost way to make sure your line is answered at all.
After-hours only
Keep your own staff on weekdays and use us for evenings, weekends and holidays — the hours you are most likely losing business.
Overflow only
Your team answers first; we pick up what they cannot reach. You pay only for the calls that would otherwise have been missed.
WhatsApp desk only
If most of your enquiries arrive on WhatsApp, start there. Often the cheapest desk with the biggest visible improvement.
One dedicated agent
A named agent who knows your business, for when shared cover is no longer enough.
Grow only when it pays
Extend hours or add agents once the volumes justify it, not before.
Cost questions, answered plainly
Is outsourced customer service cheaper than hiring my own staff?
Usually, for small volumes. One in-house agent costs salary, statutory contributions, a desk, a computer, a phone system, a supervisor and cover for leave and sickness. Outsourcing converts all of that into one predictable monthly figure, and you only pay for the hours you actually need covered.
What is the cheapest way to start?
Start with shared cover rather than a dedicated team. Your calls are handled by agents who also work for other clients, so you pay a share of an agent rather than a whole one. It suits a business receiving a handful of calls a day that still cannot afford to miss any of them.
What makes the price go up or down?
Four things: how many agents, how many hours a day, how many channels, and how specialised the knowledge is. A general enquiry line during office hours is the cheapest arrangement. A 24/7 technical helpdesk is the most expensive. Everything else sits in between.
Is there a setup cost?
There is a short onboarding period where we learn your product, write the scripts with you and set up the routing. We agree that cost up front so there is no surprise on the first invoice.
Can I start small and grow?
Yes, and you should. Start with the hours you are definitely missing calls, prove the return, then extend. Businesses that outsource everything on day one usually overspend on cover they did not need.
Get a price that fits your call volume
Call +255 755 543 719 Email info@pitech.co.tz
Related: customer service outsourcing · customer care services · call centre software pricing