PiTech Tanzania · BPO & Back-Office Outsourcing
We hire, train, supervise and house the people — you get the output. Customer support desks, helpdesks, data entry, payroll and accounts, run from our floor in Dar es Salaam in English and Swahili, billed monthly per seat with no recruitment, no desks to rent and no phone system to buy.
Whether you're a foreign investor setting up your first Tanzanian entity, an existing business stuck in a licensing maze, or a CEO who needs a 100-seat contact centre running by month-end — we cover it under one roof.
Our core strength — already running for clients across Africa. We hire, train, manage, and run your customer-facing and back-office teams from our Dar es Salaam centre, in English and Swahili (and on request: French, Portuguese, Arabic).
The boring-but-critical stuff, done right and on time. Cheaper than building your own team, with audit-grade documentation.
Card and mobile-money queries, failed-transaction follow-up, KYC document chasing and account-opening support.
Deposit and withdrawal queries, account verification, responsible-gambling calls and 24/7 player support.
Tier-1 fault handling, line activations, data-bundle queries and outage communication during incidents.
Meter and billing queries, payment reminders, connection scheduling and field-visit booking.
Appointment booking and reminders, results collection calls, insurance pre-authorisation chasing.
Order tracking, delivery coordination, returns handling and WhatsApp sales support.
Through our partner network we register and license companies and manage their compliance across multiple African jurisdictions. Tell us where you're going — chances are we're already there.
A seat is quoted monthly and depends on the hours you need covered, the languages and the skill level. One shift, one language is the cheapest; 24/7 cover needs roughly four agents per seat. You get a fixed figure before you commit.
About two weeks from signature for a standard customer-support desk — a week to recruit and train, a few days to connect your numbers, CRM and inbox, then a supervised go-live.
They are our employees, on our floor, on our equipment. We carry the recruitment, payroll, supervision and cover for absence; you set the targets and the brand standards.
Yes — both, as standard. Most Tanzanian desks run bilingual, and we route by the language the customer opens in.
Yes. Many clients start with two or three seats on one shift and add as volume grows. Seats can be added or dropped month to month.
Yes. If you would rather keep the people in-house, licence the platform on its own from TSh 50,000 per user per month — see call centre software pricing.
A 30-minute call to work out the seats, hours and languages you need. Fixed monthly quote within 24 hours.